Support Services

Support

Whether it’s 3 a.m. in Karachi, Pakistan or 7 p.m. in Tulsa, Oklahoma, IP UtiliNET Delivers Solutions to Meet Your Business Needs.


Introducing GlobeWERX© Premier services. Available in 392 cities and 145 countries, GlobeWERX is committed to daily onsite response times of 4 hours or less in each of these cities, while providing continuous remedial maintenance, automatic problem escalation, fixed monthly charges and variable project or per-call fees. GlobeWERX operates 24 hours a day/7 days a week in conjunction with IP UtiliNET’s Magellan dispatch center, which has been in continuous operation for 18 years.

 

Global Support, Local Delivery

Magellan Network Services

IP UtiliNET offers tiered support levels for “first call” monitoring and maintenance of layered services implemented at the campus level. IP UtiliNET’s GridWERX© Gold, Silver, Bronze and Per-Call Plus service tiers assign designated English-speaking account managers to your business. Gone are the days of trying to track down someone to fix a computer or networking problem. With GridWERX we’ve eliminated the flying tech and replaced it with local service that makes sense.
Why wait until disaster strikes? Contact IP UtiliNET today to find out how to access GlobeWERX Premier Services and participate in the GridWERX service plan. Contact us at solutions@iputilinet.com or call us at 877-901-6947.